Effective Date: 01 January 2024
At Dhrumo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR).
1. Introduction
Dhrumo is a modern eco-friendly furniture manufacturer based in Bangladesh. We value the privacy of our customers and visitors to our website, and we are committed to protecting the personal information you share with us.
2. Information We Collect
We may collect personal information from you when you interact with us, such as when you visit our website, make a purchase, contact customer service, or sign up for our newsletter. The types of personal information we may collect include:
- Contact information (such as name, email address, phone number, and mailing address)
- Information you provide when you communicate with us (such as inquiries or feedback)
3. How We Use Your Information
We may use the personal information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, inquiries, or requests
- To provide customer support and respond to your inquiries
- To send you marketing communications, such as newsletters or promotional offers (you may opt out of these communications at any time)
- To improve our products and services and enhance your experience on our website
- To comply with legal obligations
4. Legal Basis for Processing
We will only process your personal information when we have a valid legal basis to do so. This may include:
- The performance of a contract with you (such as fulfilling your orders)
- Your consent (such as when you sign up for marketing communications)
- Compliance with legal obligations
- Legitimate interests pursued by us (such as improving our products and services)
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Disclosure of Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers who assist us in operating our business (such as shipping carriers and marketing service providers)
- To comply with legal obligations or respond to lawful requests from government authorities
- In connection with a merger, acquisition, or sale of assets
7. International Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may have different data protection laws than your own. By providing us with your personal information, you consent to such transfers and processing.
8. Your Rights
You have certain rights regarding your personal information under the GDPR, including the right to:
- Access your personal information and receive a copy of it
- Rectify inaccuracies in your personal information
- Erase your personal information under certain circumstances
- Restrict the processing of your personal information under certain circumstances
- Object to the processing of your personal information
- Receive your personal information in a structured, commonly used, and machine-readable format (data portability)
- Withdraw your consent to the processing of your personal information (if processing is based on consent)
To exercise your rights or if you have any questions or concerns about our Privacy Policy, please contact us using the contact information provided below.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or our privacy practices, you may contact us at:
Legal Contact: [email protected]
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable laws. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website and indicating the effective date of the update.
By continuing to use our website or our services after such changes are made, you consent to the revised Privacy Policy.
This Privacy Policy is intended to comply with the requirements of the GDPR and to provide you with information about how we collect, use, disclose, and safeguard your personal information. If you have any questions or concerns about our privacy practices, please contact us.